Frequently Asked Questions

What is Black November?

Black November is our annual mega sale event offering huge discounts on premium electronics and appliances. This year, enjoy up to 50% off on selected items including TVs, washing machines, air fryers, and more.

When do orders typically arrive?

We offer free delivery to most locations in Nairobi. Orders typically arrive within 3-5 business days. Delivery timelines may vary based on your location.

Do you offer installation services?

Yes, professional installation is available for select items like TVs, washing machines, and cookers. Installation fees vary based on the product type and location.

Can I return a product if I'm not satisfied?

Yes, we offer a 30-day money-back guarantee on all products. Items must be in original condition with all accessories and packaging intact.

What payment methods do you accept?

We accept M-Pesa mobile payments and Cash on Delivery. For M-Pesa payments, an STK push will be sent to your phone to complete the transaction.

Is there a warranty on products?

All products come with manufacturer warranties ranging from 1-3 years depending on the item. Extended warranty options are also available for select products.

Can't find your answer? Contact us at info@blacknovemberdeals.store or call 0202032750.